Orders & Payments

Q: What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay for fast and secure checkout.

Q: Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make a change, email us at support@soultieschicago.com within 12 hours of placing your order.

Shipping & Delivery

Q: Do you ship nationwide?
Yes! We ship across the U.S. International shipping is coming soon.

Q: How long does shipping take?
Standard shipping typically takes 3–7 business days. You’ll receive tracking information once your order has shipped.

Q: Do you offer expedited shipping?
Yes, at checkout you can select expedited options for faster delivery.

Returns & Exchanges

Q: What is your return policy?
We accept returns within 30 days of delivery as long as items are unworn, unwashed, and in original condition.

Q: How do I start a return or exchange?
Email support@soultieschicago.com with your order number, and our team will guide you through the process.

Products & Sizing

Q: How do I know which size to order?
Each product page includes a size chart. If you’re between sizes, we recommend sizing up for comfort.

Q: Are your items unisex?
Yes, many of our designs are created with a unisex fit. Check product descriptions for details.

Customer Support

Q: How can I contact you?
You can reach us at support@soultieschicago.com or through our Contact Us page. We typically respond within 24 hours.

Q: Do you offer wholesale or bulk orders?
Yes, reach out to info@soultieschicago.com for more information on bulk pricing and collaborations.